Effective July 28, 2021
We may add to, modify, or otherwise update these Terms from time to time in our sole discretion by notifying you that a new version of these Terms have been posted to the Sites or Services. You should review these Terms for any additions, modifications or updates each time that you access any of the Sites or use any of the Services. Your use of the Sites or Services following any additions, modifications or updates to these Terms constitutes your acceptance of such additions, modifications or updates.
BY ACCESSING AND/OR USING THE SITES OR SERVICES, OR PURCHASING ANY PRODUCTS VIA THE SITES OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS.
- USE OF THE SITES AND SERVICES GENERALLY.
Using the Sites and Services
- Eligibility. In order to use the Sites and Services, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms.
- Registration for an Account. In order to use the Services or other features made available to you on the Sites, you may need to create an account, including a username and password. When you register for an account, you are required to provide information about yourself that is true, accurate, current, and complete in all respects, including your name, address, and e-mail address. Users who have created an account can see and manage their account through the “Account” portion of the Site after login. You may not impersonate someone else, create an account for someone else, provide another’s email or create multiple accounts. You may not share your account information with any third party, and you are responsible for maintaining the confidentiality of your account. You are fully responsible for all activities that occur through the use of your account. Should any of your registration information change, please update your account information or notify us immediately at the following e-mail address: email@example.com.
- Availability. We may modify, update, interrupt, suspend or discontinue the Sites or Services, in each case in whole or in part, at any time in our sole discretion without notice. The Sites and/or Services may be subject to limitations, delays and other problems inherent in the use of the Internet and electronic communications. We are not responsible for any delays, failures or other damage resulting from such problems.
- Limited License. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferrable, revocable license to access and use the Sites and Services. You acknowledge and agree that you will not access, reproduce, duplicate, copy, sell, re-sell or otherwise exploit for any commercial or any other non-personal purpose the Sites or Services, or any content contained or made available via the Sites or Services, without our express written consent. The foregoing license granted by us immediately terminates if you do not comply with these Terms.
- Termination of Account. We reserve the right, in our sole discretion, to determine whether your use of the Sites and Services is consistent with these Terms. We, in our sole discretion, may suspend, restrict or terminate your use of the Sites and/or Services if your use fails to comply with these Terms.
Restrictions on Use
In connection with your use of the Sites and Services, you represent and warrant to us that you:
(a) are at least 18 years of age;
(b) will not modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit the Sites or Services;
(c) will not access, retrieve, scrape, index, download or copy any information contained on the Sites or Services through artificial means, such as spiders, bots, hacking devices or other means;
(d) will not attempt to gain unauthorized access to the Sites or Services, the accounts of other users, or other computer systems or networks connected to the Sites and/or Services;
(e) will not use the Sites or Services in any way that could interfere with our rights or the rights of other users of the Site or Services;
(f) will not remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Sites or Services, features that prevent or restrict the use or copying of content on the Sites or Services, or features that enforce limitations on the use of the Sites or Services;
(g) will not post any defamatory, illegal, infringing or misappropriated content to the Sites or Services; and
(h) will abide by all applicable laws in connection with your use of the Sites and Services.
- SALES TERMS AND CONDITIONS.
By adding desired products to your cart on a Site and submitting all required information during the checkout process, you have placed an order with us and are bound by such order, subject to our return policy (as described below) and the availability of the products ordered. We will confirm receipt of your order by sending you an email. The purchase price as well as incurred shipping costs (if any) shall become due at the time you place your order.
While we make every attempt to ensure that the products displayed on the Sites are available for purchase, there may be times when we no longer have a product you have ordered available. In such event, we will refund to you the applicable purchase price.
Product Descriptions; Pricing
In describing the products available on the Sites, we attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content available on the Sites is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition, subject to our return policy (as described below).
We cannot confirm the price of an item you order via the Sites until you have placed your order. Despite our best efforts, a small number of the items listed on the Sites may be mispriced. If an item’s correct price is higher than our stated price, we will, in our sole discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Methods of Payment
You may pay for products via credit or debit card, PayPal, or any other method of payment that we may make available via the Site or Services in the future.
We currently deliver to shipping addresses within the United States, any U.S. Territory or an APO/FPO address with a U.S. zip code. At the present time we do not ship internationally. Please note that it may not be possible for us to deliver to some locations. Should this be the case, we will inform you using your contact details and arrange for cancellation of the order or delivery to an alternative address.
All orders are shipped by DHL, UPS, USPS or other carriers selected by Sheets from time to time. Orders received before 12AM (midnight) EST will ship the following day, except orders placed on Saturday. Orders placed Saturday will ship on Monday. Orders shipped using expedited shipping will not ship on weekends and will ship the following business day as expedited.
If our system flags a shipping address as invalid, our customer service team will email you to confirm your shipping address. We place a courtesy hold for 72 hours on invalid shipping addresses, so that we can get in touch with you to fix it.
All orders, including subscription-based orders, over $10.00 qualify for free shipping. If a subscriber chooses to adjust the frequency of delivery of products in a subscription, and any item scheduled for delivery in any monthly shipment does not meet the $10.00 minimum order value, the subscriber will incur an additional shipping charge.
Sheets is responsible for each order during the time it is in transit until it is delivered to your specified delivery address. Once an order is delivered to your address and shows as delivered via carrier tracking information, responsibility for such order passes to you. Should you have issues with an order that shows as delivered, please contact the carrier directly.
Delivery of any order costing in excess of $500.00 will require a signature acknowledging receipt to be delivered. Such orders cannot be left at places of delivery if you, or someone you have authorized to accept delivery, is not present to accept delivery. Anyone at the delivery address who is 18 years of age or older will be deemed to be authorized to accept delivery on your behalf.
Standard delivery is generally 4-6 business days (excluding weekends and holidays). During the holidays, standard delivery is generally 7-10 business days (excluding weekends and holidays). However, we cannot guarantee that orders will be delivered in accordance with the foregoing time frames. A tracking number will be sent to the email address provided during checkout once an order has shipped. Although it is our intention to deliver orders in accordance with any confirmed delivery date we have given to you for any order which we accept, we cannot guarantee any firm delivery dates. We will endeavor to notify you if we anticipate that we will be unable to meet a confirmed delivery date, but in no event will we be responsible for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
It is your responsibility to provide Sheets with an updated and accurate shipping address. Should you need to update your address for any reason, you can update your address by signing into your account via the Site. If Sheets ships any order to an address that is inaccurate or outdated, Sheets will have no responsibility to replace or refund that order. Should you have any trouble updating your shipping address, please email firstname.lastname@example.org promptly so we can help correct your information before your order ships.
Once an order is placed, it cannot be cancelled. When you place your order, it is immediately sent to our fulfillment center where postage is purchased and your order is prepared for shipment. For information on our returns process, please reference the section below entitled “Returns”.
If your order has been lost or damaged during shipment, please contact customer service. In the event that your order was lost or damaged on delivery, we will send a replacement order, but no refund. The replacement will be sent as long as you placed a notice of the lost/damaged order within 30 days of receipt of such order. You must first confirm your address with our customer service team before the replacement order will be sent. Please be prepared to provide evidence of damaged or lost products, including photographs.
If you would like to make a return, please contact customer service, who will email a shipping label to you if we are liable for return shipping costs. If we do not provide a return label, you are responsible for shipping and we suggest shipping your return package with tracking so that you can confirm that it has been successfully delivered. You must ship your return to us no later than 30 days from the original sale. Any returns postmarked after that date are not eligible for return or refund. Each item that is returned must contain all packaging pieces including the box. Returns that are missing items are subject to a deduction on the return. All returns are subject to a deduction based on the original shipping and handling charge incurred for the order. This deduction applies even if a free shipping offer was applied to the order.
Once we have received a return, your refund will be processed as quickly as possible. Please allow up to 7 days for proper account validation, return inspection and bank clearing to occur.
Any soap product or accessory, including body soaps, dish soaps, coconut coir dish scrub and cedar soap trays, that has been used is not eligible for a refund or return. Coconut coir dish scrub are not eligible for partial refunds – the entire purchase must be returned.
Please note that orders that are “Returned To Sender” or “Refused” are absolutely, 100% not eligible for refund and there are no exceptions to this policy. Do not “Return To Sender” or “Refuse” a package. If you do so, you will not be able to get a refund. If you send a package back marked “Return To Sender” or “Refused” not only will you not be eligible for a refund (no exceptions) but we are also unable to ship your product back to you. Do not use this method under any circumstance.
WE RESERVE THE RIGHT TO REFUSE ANY RETURNS IN OUR SOLE DISCRETION.
No Resale or Export
Your purchase of products is for your own use, and no products purchased by you from us may be resold, or exported outside of the United States.
- SHEETS LAUNDRY CLUB SUBSCRIPTIONS.
If you subscribe to receive certain products from Sheets, you will receive regular shipments of those products based on the delivery frequency you choose. Sheets offers monthly subscriptions for up to six months and annual subscriptions. Your subscription will continue for each subscription period until you cancel. You will be charged each subscription period for the cost of the applicable products and sales tax and applicable shipping fees. There is no additional fee associated with the subscription, and there is no minimum purchase obligation, but any subscriptions under $10.00 will incur an additional shipping fee.
You agree that we may terminate or suspend your subscription for any reason at any time in our sole discretion. Sheets reserves the right to adjust pricing based on current manufacturing cost and cost of raw materials, shipping rate increase, and any other factors that increase the cost of goods. Subscribers will be notified via email and given a minimum of 30 days’ notice via-email before price increases are made so the subscriber can adjust their subscription accordingly.
Auto-Renewal and Recurring Charges
By establishing a subscription, you agree to recurring billing. You accept responsibility for all recurring charges, and your subscription will continue until you cancel your subscription. We will notify you before each recurring charge via email. There is no minimum purchase obligation.
Cancelling & Reactivating Subscriptions
You may cancel your subscriptions at any time. To cancel, log in to your account, click the “subscriptions” tab, then click “cancel”. You may also cancel by contacting customer service at 1-833-274-3387 or emailing our customer service team at email@example.com. If you cancel at least 24 hours before the next recurring payment is charged, then your subscription will terminate automatically, and we will not charge your payment provider for any subsequent subscription period. If you cancel while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), Sheets will continue to process such order and your subscription will terminate automatically after such order is shipped. No returns or refunds on subscription renewals will be accepted.
When an existing subscription is reactivated by you, a new subscription renewal date is created based on the date of reactivation. Please contact us if you need assistance in reactivating your subscription.
Skipping a Shipment
You may skip a shipment under a subscription at any time. To skip a shipment, log in to your account, click “subscriptions,” then “skip a shipment”. If you skip a shipment before your next recurring payment is charged, Sheets will cancel the next scheduled delivery for your subscription and your payment method will not be charged for the skipped shipment. If you skip a shipment while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), Sheets will continue to process your order for that period and skip the following subscription period. After your skipped shipment, Sheets will automatically re-start your subscription deliveries unless you skip the next shipment or cancel your subscription. Skipping a shipment does not cancel your subscription.
Managing Your Subscriptions
You can manage or make changes to your subscriptions at any time by logging into your account, clicking “subscriptions” and following the prompts (e.g., view the status of your subscriptions, add or reactivate a subscription). Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), in which case they will be reflected after the current order has been completed.
- GENERAL TERMS AND CONDITIONS.
All content and information on the Sites and/or Services, including all text, graphics, logos, icons, images, audio clips, downloads, and software are the exclusive property of Sheets or its licensors and are protected by United States and international intellectual property laws.
“Sheets Laundry Club” and other graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Sites or Services are trademarks or trade dress of Sheets. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us that appear on the Sites or Services are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Digital Millennium Copyright Act
In accordance with the Digital Millennium Copyright Act (“DMCA”), we will promptly respond to claims of copyright infringement that are reported to the agent we have designated to receive notifications of claims of infringement, whose contact information is:
Sheets Laundry Club Inc
211 McKenzie Road
Mooresville, NC 28115
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our agent with written notice of the claimed infringement that includes the following:
(a) a physical signature of a person authorized to act on behalf of the owner of the copyright allegedly infringed;
(b) a description of the copyrighted work that is claimed to have been infringed;
(c) a description of where the allegedly infringing material is located on the Sites and/or Services;
(d) your address, telephone number, e-mail address and any other information reasonably sufficient to allow us to contact you;
(e) a statement from you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
(f) a statement made by you, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on the owner’s behalf.
Notice and Communications
You agree that we may communicate with you under these Terms through email, regular mail or by posting any notices on the Sites or Services. You consent to receive communications from us electronically, such as e-mails, texts, or notices and messages on the Sites or Services, and you may retain copies of these communications for your records. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
THE SITES AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE ASSUME NO RESPONSIBILITY OR LIABILITY FOR THE TIMELINESS OR FAILURE BY THE SITES OR SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITES AND SERVICES, AND THEIR OPERATION, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY WARRANTY THAT THE SITES OR SERVICES WILL: (A) MEET YOUR REQUIREMENTS; (B) BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITES OR SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS IN THE SITES OR SERVICES WILL BE CORRECTED. YOU AGREE THAT USE OF THE SITES AND SERVICES IS AT YOUR OWN RISK.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITES OR SERVICES OR FROM ANY INFORMATION OR CONTENT ON THE SITES OR SERVICES, INCLUDING ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING SIGNED BY OUR DULY AUTHORIZED REPRESENTATIVE.
Notice to California Residents
Under California Civil Code, Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Sites or Services, or any products offered through the Sites or Services, please contact our support team at firstname.lastname@example.org or (833) 274-3387 or write to us at Sheets Laundry Club Inc, 211 McKenzie Road, Mooresville, NC 28115. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834 or by phone at 916-445-1254 or 800-952-5210.
These Terms and the relationship between you and us will be governed by the laws of the State of North Carolina, without regard to conflict of law provisions. You agree and consent to the exclusive jurisdiction of the state or federal courts located in Iredell County, North Carolina and waive any defense of lack of personal jurisdiction or improper venue or inconvenient forum.
These Terms are severable. If any provision contained in these Terms is found to be illegal, invalid or unenforceable, the remaining provisions shall nevertheless continue in full force and effect, and the illegal, invalid or unenforceable provision shall be deemed modified so that they are legal, valid and enforceable to the maximum extent permitted by law.