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Terms

Terms Acceptance

By using this website, or any Sheets Laundry Club® property, and/or by making a purchase from Sheets Laundry Club® you agree to all of the terms presented here.

Registration for an Account

 

To use some of the services or features made available to you on the Website, you may need to create an account. When you register for an Account, you are required to provide information about yourself that is true, accurate, current, and complete in all respects, including your name, address, and e-mail address. Users who have created an Account (“Registered Users”) can see and manage their account through the “Account” part of the Website after site login. Should any of your registration information change, please update your Account information or notify us immediately at the following e-mail address support@sheetslaundryclubc.com. We also reserve the right to change the registration requirements from time to time.

 

Shipping

All orders are shipped by DHL, UPS and USPS and we can deliver to P.O. Boxes.

All orders received before 12AM (midnight) will ship out the following day, except orders placed on Saturday.

Orders placed Sunday through Friday will ship the next day. Orders placed Saturday will ship on Monday.

The only exception is if our system flags the address as invalid. If it does, our customer service team will email you to confirm your shipping address. We place a courtesy hold for 72 hours on invalid shipping addresses, so that we can get in touch with you to fix it.

Delivery is available to all 50 states in the USA only and the District of Columbia. Standard delivery is 4-6 business days (excluding weekends and holidays). During the holidays, standard delivery is 7-10 business days (excluding weekends and holidays). A tracking number will be sent to the email address provided during checkout once the product has shipped.

Change of Address

 

It is the customer's responsibility to provide Sheets Laundry Club with an updated and accurate shipping address. Should you move or need an address update, you can update your address by going to "My Account" signing in. Click the "Subscriptions" tab, then click the "address" tab and edit your shipping address and or billing address as needed. Sheets Laundry Club notifies all subscribers 72 hours before all shipments bill via the customer's email. If Sheets Laundry Club ships any order to an address that the subscriber has not updated, it will not be the responsibility of Sheets Laundry Club to replace or refund that order. Should you have any trouble updating your account, please email support@sheetslaundryclub.com promptly so we can help correct this before your order ships.

 

To Qualify For Free Shipping


All orders over $10 do qualify for free shipping. All subscriptions must be over the $10 threshold to qualify. When a subscriber chooses to adjust their frequency inside their dashboard, any item scheduled for delivery in any monthly shipment does not meet the $10 minimum order value, the subscriber will incur a $3.99 shipping charge. All other subscriptions frequencies that meet the $10 threshold will not incur the additional shipping charge of $3.99. We recommended that you group items inside your subscription, so they exceed the $10 threshold. Please know that expedited shipping does not ship on weekends and will ship the following business day as expedited.

Shipment Delivery

 

Sheets Laundry Club is responsible for each purchase that you make during the time it is in transit until it is delivered to your specified delivery address. Our goal is to deliver the Product(s) to you at the place of delivery requested by you in your order, provided that it is located within the United States, a US Territory or an APO/FPO address with a US zip code. Please note that it may not be possible for us to deliver to some locations. Should this be the case, we will inform you using your contact details and arrange for cancellation of the order or an alternative delivery address.

Delivery of any Product costing in excess of US$500 will require a signature acknowledging receipt to be delivered. Such Products cannot be left at places of delivery stipulated in your order if you, or someone you have authorized to accept delivery, is not present to accept delivery. Anyone at the delivery address who is 18 years of age or older will be deemed to be authorized to accept delivery on your behalf. Once a Product is delivered to your address and shows delivered via carrier tracking information, responsibility for your purchased Product(s) passes to you. Should you have issues with an order that shows delivered please contact the shipping carrier directly.

Our goal is to ship all purchased Products within two business days of the date on which you place your order or if you have chosen to have a Although it is our intention to deliver Product(s) in accordance with any confirmed delivery date we have given to you for any order which we accept, we cannot guarantee any firm delivery dates. We will endeavor to notify you if we anticipate that we will be unable to meet a confirmed delivery date, but in no event will we be responsible for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

 

Cancelling Orders

Once an order is placed, it can not be cancelled. When you place your order, it is immediately sent to our fulfillment center where postage is purchased and your order is prepared for shipment. For information on returns process, please reference the “Returns” policy.

Cancelling Subscriptions
24 Hours Advance Notice Required

If you wish to cancel your subscription, you may do so at any time, however, you must cancel your subscription 24 hours prior to the time of your subscription renewal (24 hours before the exact time of the charge) in order to not receive your next scheduled order. Cancellations made after that time will apply to the next billing cycle. No returns or refunds on subscription renewals.

To cancel your subscription, you can cancel by chatting, emailing, calling, or online by visiting your account page. If you are having any issues accessing your account, please let us know and we will be happy to assist.

Lost/Damaged Orders

If your order has been lost or damaged during shipment, please contact customer service. In the event that your product was lost or damaged on delivery, we will send 1 replacement order, but no refund. The replacement will be sent as long as the customer placed a notice of the lost/damaged order within 30 days. You must first confirm your address with our customer service team before the replacement order will be sent. Please be prepared to provide photo proof as well as evidence of damaged or lost products.

Make Changes To My Account

All changes to your account including cancellations and updates to shipping info and payment info should be done through the self serve online account management tool. All you need to access your account is your email and password. If you require assistance, you can chat, email, or call and we will gladly assist.

Trouble Accessing My Account

To reset your password, visit the account login page and follow the onscreen instructions for resetting your password. If you require assistance, please message us.

Cancelling Subscriptions

To cancel your subscription, you can use the online management tool. If you require assistance, please message us.

Cancellations made after the subscription renewal will apply to the following billing cycle. Returns are not allowed on subscription renewals.

Return To Sender & “Refused” Packages Are NOT Eligible for Return

Please note that packages that are “Returned To Sender” or “Refused” are absolutely, 100% not eligible for refund and there are no exceptions to this policy. Do not “Return To Sender” or “Refuse” a package. If you do so, you will not be able to get a refund. There are no exceptions to this policy. If you send a package back marked “Return To Sender” or “Refused” not only will you not be eligible for a refund (no exceptions) but we are also unable to ship your product back to you. Do not use this method under any circumstance.

Reactivating My Account

When an existing subscription is reactivated in the portal by the customer, a new subscription renewal date is created based on the date of reactivation. Please contact us if you need assistance in reactivating your subscription.

All Returns Subject To Shipping & Handling Deduction

All returns are subject to a deduction based on the original shipping and handling charge incurred for the product. This deduction applies even if a free shipping offer was applied to the customer order.

Refunds take up to 7 days to process

Once we have received a return with a valid RMA QR Code, your refund will be processed as quickly as possible. Please allow up to 7 days for proper account validation, return inspection and bank clearing to occur.

You Are Responsible For The Cost Of Return Shipping

We do not provide a label and do not provide reimbursement for return shipping. We highly suggest shipping your package with shipment tracking so that you can confirm that it has been successfully delivered.

Returns Must Be Postmarked No Later Than 30 Days From The Original Sale

Once you have received your RMA QR Code, you must print your QR Code and include it in your package and you must ship your return to us no later than 30 days from the original sale. Any returns postmarked after that date are not eligible for return or refund.

Returns Must Contain All Items That Are Eligible for refund

Each item that is returned must contain all packaging pieces including the box. Returns that are missing items are subject to a deduction on the return.

Any soap product or accessory to include but not limited too, Body Soaps, Dish Soaps, Coconut Coir Dish Scrub and Cedar Soap Trays that has been used is not eligible for a refund or return. Coconut Coir Dish Scrub are not eligible for partial refunds, entire purchase must be returned.

Eligibility to Purchase Products

 

In order to make purchases on the Website, you must be 18 years of age or older, be lawfully able to enter into and form contracts on the Internet in accordance with the laws of the State of North Carolina and have a shipping address within the United States, any US Territory or an APO/FPO address with a US zip code. At the present time we do not ship internationally.

 

Sheets Laundry Club Subscriptions

 

If you purchase a subscription at Sheets Laundry Club, you will receive regular shipments of those products based on the frequency you choose; SLC (Sheets Laundry Club) offers monthly subscriptions for up to six months and annual subscriptions. Your Subscription will continue for each subscription period until you cancel. You will be charged each subscription period for the cost of the applicable products and sales tax and applicable shipping fees. You may skip a subscription shipment, make changes to or cancel your subscription at any time, as set forth below. There is no additional fee associated with the Subscription, and there is no minimum purchase obligation, but any Subscriptions under $15 will incur a shipping fee. AUTO-RENEWAL AND RECURRING CHARGES APPLY to Subscriptions.

By purchasing a subscription, you agree to recurring billing. You accept responsibility for all recurring charges, and your Subscription will continue until you cancel your Subscription. We will notify you before each recurring charge via email. There is no minimum purchase obligation. CANCELLATION. You may cancel your Subscription at any time. To cancel, log in to your Sheets Laundry Club account, click the “subscriptions” tab, then click “cancel.” You may also cancel by contacting SLC customer service at 1-833-2-SHEETS or email our customer service team at support@sheetslaundryclub.com. If you cancel before the next recurring payment is charged, then your Subscription will terminate automatically, and SLC will not charge your payment provider for any subsequent subscription period. If you cancel while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), SLC will continue to process your order; your Subscription will terminate automatically after the last order is shipped. SKIP A SHIPMENT. You may also skip a shipment at any time. To skip a shipment, log in to your SLC account, click “subscriptions,” then “skip a shipment.” If you skip a shipment before your next recurring payment is charged, SLC will cancel the next scheduled delivery for your Subscription and your payment method will not be charged for the skipped shipment. If you skip a shipment while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), SLC will continue to process your order for that period and skip the following subscription period. After your skipped shipment, SLC will automatically re-start your subscription deliveries unless you skip the next shipment or cancel your Subscription. Skipping a shipment does not cancel your Subscription. MANAGE YOUR SUBSCRIPTIONS.

You can manage or make changes to your subscriptions at any time by logging into your SLC account, clicking “subscriptions,” and following the prompts (e.g., view the status of your subscriptions, add or reactivate a subscription). Any changes you make will be reflected in your next shipment, except for changes initiated while an order is in process (i.e., your payment has been charged but you have not yet received your shipment), in which case they will be reflected after the current order has been completed. You agree that we may terminate or suspend your Subscription for any reason at any time in our sole discretion. SLC does reserve the right to adjust pricing based on current manufacturing cost and cost of raw materials, shipping rate increase, and any other factors that increase the cost of goods. Subscribers will be notified via email and given a minimum of 30 days notice via-email before price increases are made so the subscriber can adjust their Subscription accordingly.